Sara Osorio
@saraosorio
I support international customers and operations with clarity, organisation, and reliable follow-through.
PortugalWhat I'm looking for
I've supported international customers and operations at Ryanair since 2016, handling daily service, problem-solving, operational records, and strict internal quality procedures. Based in Lisbon since 2017, I work clearly and courteously in a high-responsibility, multicultural environment.
Previously, I supported events, sales, training, reception, and logistics at Outsport and ISS Facility Services. I bring methodical organisation, priority management, and experience with detailed technical work from conservation and restoration.
Experience
Work history, roles, and key accomplishments
Provided daily customer service for international customers, ensuring clarity, courtesy, and effective problem solving. Maintained strict compliance with procedures and operational records, and managed priorities in a multicultural team environment.
Events, Sales and Training Support Assistant
Outsport
Feb 2013 - May 2016 (3 years 3 months)
Supported events, participant reception, promotion, sales, and logistics. Organized information and supported customers and teams during brand activations.
Conservation and Restoration
Craftwood
Jun 2013 - Dec 2014 (1 year 6 months)
Performed detailed technical work in a workshop environment, including material organization and deadline management.
Welcomed, guided, and provided information to participants in an institutional setting.
Education
Degrees, certifications, and relevant coursework
Escola Superior de Artes Decorativas, FRESS
Postgraduate Studies, Furniture Conservation and Restoration
2013 - 2014
Postgraduate studies in Furniture with a specialisation in Wood and Furniture Conservation and Restoration.
Instituto de Artes e Ofícios, FRESS
Specialisation, Wood and Furniture Conservation and Restoration
2011 - 2013
Specialisation in Wood and Furniture Conservation and Restoration.
FCT, Universidade Nova de Lisboa
Bachelor's Degree, Conservation and Restoration
2007 - 2011
Bachelor's Degree in Conservation and Restoration from FCT, Universidade Nova de Lisboa.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
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