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Ana Santos

@anasantos10

Administrative Assistant supporting operations and customer service at Carwow, managing customer and vehicle documentation and tracking deadlines.

Portugal
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At Carwow, I reviewed and managed customer and vehicle documentation, checking accuracy, completeness and consistency. I kept records current and tracked outstanding items and deadlines to support timely follow-up.

At SportHotel (IMB Group), I coordinated daily administrative and customer support operations, including bookings and scheduling. I also processed payments and invoicing and supported report preparation.

At the Ministry of Justice and Public Security, I organised case files and provided administrative follow-up for international cooperation cases. I prepared reports and formal correspondence, and coordinated information with international authorities and internal stakeholders.

Experience

Work history, roles, and key accomplishments

MS

Administrative & International Cooperation Intern

Ministry of Justice and Public Security

Jan 2021 - Jan 2023 (2 years)

Analysed documentation, organised case files, and provided administrative follow-up for an average of 15 complex international cooperation cases per day. Prepared reports and formal correspondence, and coordinated with international authorities.

Education

Degrees, certifications, and relevant coursework

University of Beira Interior logoUI

University of Beira Interior

Master's Degree, Entrepreneurship and Social Innovation

2023 - 2026

Grade: 15/20

Master's Degree in Entrepreneurship and Social Innovation from the University of Beira Interior, with a final grade of 15/20.

Centro Universitário de Brasília logoCB

Centro Universitário de Brasília

Bachelor's Degree, International Relations

2019 - 2022

Grade: 9.5/10

Bachelor's Degree in International Relations from Centro Universitário de Brasília, with a final grade of 9.5/10.

Macquarie University logoMU

Macquarie University

Specialization, Excel Skills for Business

Completed the Excel Skills for Business Specialization from Macquarie University.

AA

Advancing Women in Tech & Anthropic

AI Fundamentals with Claude, Artificial Intelligence

Completed the AI Fundamentals with Claude course from Advancing Women in Tech & Anthropic.

Google logoGO

Google

AI Fundamentals, Artificial Intelligence

Completed the Google AI Fundamentals course from Google.

EU Academy / European Commission logoEC

EU Academy / European Commission

PM² Essentials, Project Management

Completed the PM² Essentials - Project Management Methodology course from the EU Academy / European Commission.

Tech stack

Software and tools used professionally

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