Open to opportunities

Clariza Griess

@clarizagriess

Healthcare Support Specialist delivering accurate medical records management, insurance verification, and patient-focused administrative support.

Philippines

Message

What I'm looking for

I’m looking for a healthcare role where I can support medical administrative workflows, keep records accurate and compliant, and collaborate with clinicians, payors, and patients—using tools like Salesforce and Kinnser/WellSky to deliver reliable service.

I’m a Healthcare Support Specialist focused on dependable, detail-driven support for medical administrative processes. I handle confidential patient information with care while keeping data accurate and compliant.

In medical records roles, I reviewed and retrieved patient records for internal teams, insurance payors, and law firms. I ensured documentation completeness and HIPAA compliance, including cross-checking records received via fax and uploading them to systems for processing.

I also supported clinical and operational workflows: updating patient charts through Kinnser/WellSky and the Monday App, uploading orders to Sharepoint, generating clinicians’ schedule reports through WellSky, and coordinating those schedules with clinicians. Along the way, I managed medical records requests end to end—reviewing intake, tagging received records in Salesforce, and preparing invoices for orders.

My customer-service experience strengthens my day-to-day impact in healthcare settings. I managed inbound and outbound calls for insurance payment/enrollment, processed monthly insurance payments and refund requests, and verified insurance details by contacting providers and insurance companies. I’m motivated to bring reliable order processing, record accuracy, and responsive communication to a healthcare team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Alorica

Jul 2019 - Jul 2021 (2 years)

Handled inbound and outbound calls from patients regarding insurance payment and enrollment, including processing monthly payments and managing refund requests. Reviewed call and team cases to identify errors and ensure documentation was correct.

Inbound Calls Enrollment Refund Requests Case Review Customer Service

Home Health Coordinator

Universal Global Management Inc.

Updated patient charts through Kinnser/WellSky and the Monday app, and managed order documentation including faxing pending unsigned orders to providers. Coordinated with clinicians by generating schedules through WellSky.

Kinnser WellSky Order Processing Scheduling coordination

Consultant

Healthybos, LLC

Processed CPAP and diabetes supply orders by reviewing sleep studies and supporting medical records before proceeding. Coordinated with providers for additional or complete documentation and handled patient follow-up calls.

Order Processing Provider coordination Patient Calls

Dental Phone Agent

SmileBill

Conducted outbound calls to insurance companies to verify dental breakdowns of members on behalf of assigned clinics. Supported insurance verification for member coverage details.

Outbound Calling Insurance Verification Member Coverage Checks Customer Service

Medical Records Specialists

Psychplus

Reviewed faxed medical records and orders, uploaded orders to SharePoint, and updated a master tracker for processing. Cross-checked received order information with Galaxy EMR and prepared invoices for medical records orders.

Medical Records Review SharePoint Master Tracker Data Reconciliation Galaxy EMR Invoicing

Record Retrieval Specialists

Record Retrieval Solutions

Retrieved and reviewed patient medical records for law firms, ensuring documentation was valid and complete. Requested missing records as needed and ensured HIPAA compliance while addressing discrepancies with internal teams and external providers.

Medical records retrieval Validation HIPAA compliance