EGElizamarie Guillermo
@elizamarieguillermo
Detail-oriented Medical Records Specialist with 3+ years of experience.
PhilippinesWhat I'm looking for
I am a detail-oriented and dependable Medical Records Retrieval Specialist with over three years of experience supporting healthcare and legal teams. My proficiency in handling confidential data and managing HIPAA-compliant record workflows has allowed me to maintain a 95–100% quality assurance score, ensuring accuracy and timely delivery in fast-paced environments.
At ChangeHealthcare/OptumPhilippines, I have successfully verified and updated provider and facility data, collaborated with internal teams to escalate issues, and managed the end-to-end medical records process for U.S.-based legal cases. My strong attention to detail and tech-savvy nature have made me a valuable team player, dedicated to delivering exceptional service and support.
Experience
Work history, roles, and key accomplishments
Medical Records Retrieval Specialist
ChangeHealthcare/OptumPhilippines
Dec 2021 - Present (3 years 7 months)
Verified and updated provider and facility data to support timely scheduling and retrieval processes. Reviewed outreach documentation for errors or inaccuracies and ensured alignment with client-provided data. Collaborated with internal teams to escalate issues and ensure timely, HIPAA-compliant documentation delivery.
Medical Records Retriever
LMSummary
Feb 2025 - Jun 2025 (4 months)
Managed the end-to-end medical records process for U.S.-based legal cases involving disability appeals. Requested records from hospitals and clinics, sent formal authorizations, and coordinated with billing for invoicing issues. Maintained detailed logs of pending requests, followed up through calls and emails, and escalated delays as needed.
Call Center Agent
IQOR
Jun 2017 - Oct 2017 (4 months)
Responded to customer inquiries and complaints via phone in a high-volume call center. Strengthened customer communication and problem-solving skills early in professional career.
Education
Degrees, certifications, and relevant coursework
AMA Computer College-Santiago Campus
Bachelor of Science, Information Technology
Completed a Bachelor of Science in Information Technology, gaining foundational knowledge in various IT concepts and applications. Developed skills relevant to the technology sector.
La Salette of San Mateo
Secondary Education, General Studies
Completed secondary education at La Salette of San Mateo. Gained foundational academic knowledge and developed essential learning skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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