Cassidy Hanner

I am a technical implementation and training specialist with 3+ years supporting enterprise SaaS deployments, focused on improving user adoption and delivering high-impact training programs. I translate technical concepts into clear, scalable training that drives customer success and smooth go-lives.

At Epic Systems I delivered 100+ live and virtual product trainings, designed and iterated 10+ training programs, and managed implementation readiness for nine enterprise healthcare organizations to ensure credentialing and access before launch. I partner closely with product and engineering teams to configure access, troubleshoot security issues, and reduce support tickets pre-launch.

Earlier roles include leadership and training experience as a student manager in collegiate recreation and sales success as a top-performing intern, demonstrating strong communication, curriculum design, onboarding, and cross-functional collaboration skills. I bring a data-informed, user-centered approach to implementation and training engagements.