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Madelynne Williams

@madelynnewilliams

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Technology project manager focused on implementation, product adoption, and cross-functional communication.

Zimbabwe

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What I'm looking for

I am seeking roles focused on software implementation, product adoption, and cross-functional leadership where I can drive measurable clinical and operational improvements and mentor teams.

I am a technology project manager and communications professional with hands-on implementation experience at Epic Systems and leadership experience from Boston University. I excel at advising customers, resolving escalations, and driving adoption through clear training and workflow design.

At Epic, I have led implementation teams for top-ranked hospital systems, advised physician and IT leadership, and delivered measurable improvements in communication system efficacy and patient outcomes. I built curricula, coordinated cross-application scoping, and managed clinical analyst teams to meet critical build and testing deadlines.

I am recognized for delivering solutions under rapid timelines, mentoring colleagues, and translating real-world user feedback to R&D. My achievements include a Capstone Award for developing and deploying an organization-wide communication solution during a high-profile implementation.

Experience

Work history, roles, and key accomplishments

Current

Application Manager

Current

Epic Systems Corporation

Oct 2024 - Present (1 year 4 months)

Led implementations for top-ranked hospital systems, advising on clinical workflow and technical decisions and improving communication system efficacy by 30% while mentoring colleagues and meeting rapid timelines.

Implementation Project Management Stakeholder Management Training Development Mentoring Healthcare IT

Current

Module Success Owner

Current

Epic Systems Corporation

Feb 2023 - Present (3 years)

Owned multiple leadership roles, designed application timelines, advised on high-risk implementations, and created training and educational resources to drive adoption across 4+ products.

Implementation Risk Assessment User Feedback Cross Functional Communication Curriculum Development

Application Coordinator

Epic Systems Corporation

Sep 2022 - Oct 2024 (2 years 1 month)

Coordinated cross-application scoping and training for implementations, managed a 20-person clinical analyst team to meet build and testing deadlines, and designed end-user curriculum and training environments.

Project Coordination Team Management Training Development Scoping Virtual Instruction

Education

Degrees, certifications, and relevant coursework

Boston University

Bachelor of Science, Journalism

2018 - 2022

Grade: 3.6 GPA

Activities and societies: Social Chair and Leadership, Women’s Club Hockey (2019-2022); Journalist, BU News (print, photography, audio and video production) (2019-2022)

Completed a Bachelor of Science in Journalism with a 3.6 GPA, including leadership roles in Women’s Club Hockey and work for BU News.