Open to opportunities

Carrie Tracy

@carrietracy

Message

I am an absence management and account management leader driving client retention.

United States

Message

What I'm looking for

I seek a senior absence/account management role where I can apply 20+ years of compliance, client retention, and process-improvement experience to support employee well-being in a collaborative, improvement-focused team.

I am a CLMS-certified absence management and account management professional with 20+ years of experience guiding clients through Leaves of absence, ADA, Short-Term Disability and Long Term Disability.

At Alight (aka parent company Reed Group) I served as Account Executive, leading renewal strategy, packaging, presentation, negotiation and client retention while partnering with Account Managers, Claims Operations and Sales to onboard and integrate clients. Previously I managed claims operations and site leadership roles where I led ERISA pandemic response, drove business migrations, revamped the quality program, and supported inclusion and diversity and employee engagement initiatives.

I excel at process improvement, coaching, quality audits and cross-functional collaboration, and I use tools like Jira and Salesforce to track workflows and support data-driven decisions. I seek to bring accountability, attention to detail, and resolution-focused thinking to a team committed to employee well-being and operational excellence.

Experience

Work history, roles, and key accomplishments

Account Executive

Alight, LLC

Feb 2021 - Jun 2025 (4 years 4 months)

Guided clients by recommending and executing product best practices and led renewal strategy, packaging, presentation, and negotiations to retain clients. Developed strategic business cases and reporting, managed escalations, and coordinated onboarding with sales to improve client satisfaction and retention.

Account Management Negotiation Stakeholder Management Salesforce Presentation Onboarding

Claims Operations Team Leader

Reed Group, LLC

Feb 2012 - Nov 2021 (9 years 9 months)

Managed day-to-day claims operations for STD and FMLA across multiple clients, distributed workload, monitored productivity, and conducted quality audits to improve accuracy and efficiency. Led ERISA and quality program projects during the pandemic and partnered with HR on onboarding and career pathing initiatives.

Claims Management FMLA STD Audit Team Leadership Process Improvement ERISA Coaching

Site Leader

Reed Group, LLC

Jun 2018 - Mar 2020 (1 year 9 months)

Oversaw daily site operations, coordinated facilities and emergency preparedness, and implemented business continuity plans across offices to ensure uninterrupted client service. Served as liaison for executive visits and led change champion activities to drive organizational readiness.

Site Operations Business Continuity Emergency Preparedness Facilities Coordination Change Management Training

Unit Coordinator

AIG Benefit Solutions

Sep 2005 - Feb 2012 (6 years 5 months)

Performed supervisory activities supporting claims leadership for STD/FMLA/LTD products, facilitated staff development, and managed business transitions to maintain service levels. Acted as a training resource and ensured staff met or exceeded performance objectives.