At Sedgwick Claims Management, I lead 10 direct reports overseeing an active portfolio of 5,000+ leave claims. I prioritize time-sensitive workloads, resolve escalations, and coordinate team coverage to support service continuity and regulatory compliance.
In Sedgwick’s National Appeals Unit, I reviewed complex disability claims and appeals, evaluating medical records, disability duration, policy provisions, and relevant offsets. I also coach employees, conduct quality reviews, and deliver targeted training; over three years, team job satisfaction survey scores increased by 70%.
