Jaseka'YAH User
@jasekayahuser
Experienced absence and leave management specialist focused on compliance and service.
United StatesWhat I'm looking for
I am a results-oriented Absence Administrator with extensive experience managing the complete leave lifecycle, ensuring compliance with FMLA, ADA, PWFA, HIPAA, workers' compensation, and state leave regulations. I have a demonstrated track record of improving leave processing efficiency, reducing documentation errors, and delivering clear, empathetic guidance to employees and benefits teams.
I collaborate effectively with HR, payroll, legal, and compliance partners to design and implement process improvements and customer-focused solutions. I bring strong case-management, documentation accuracy, CRM/TAM system expertise (Rippling, Workday, Kronos, ADP), and a customer-service mindset to drive operational excellence and stakeholder satisfaction.
Experience
Work history, roles, and key accomplishments
Leave Success Manager
Tilt
Jan 2023 - Sep 2025 (2 years 8 months)
Oversaw the complete leave lifecycle for associates and benefits teams, increasing leave processing efficiency and reducing documentation errors by streamlining workflows. Partnered with internal experts and CSMs to resolve complex leave issues and drove process improvements that enhanced customer satisfaction.
Resolved participant and client escalations using CRM tools and administered leave processing functions in accordance with federal/state regulations, meeting SLA targets and maintaining SOC-1 compliance. Supported new client implementations and mentored new hires to improve team performance.
Managed continuous leave cases from onset to completion, educated associates and clients on leave policies, and researched escalated requests to provide accurate resolutions and escalate when necessary. Supported phone/chat/email channels and executed special projects to improve leave operations.
Customer Service Professional
UnitedHealthcare
Oct 2014 - Jan 2016 (1 year 3 months)
Advised members and providers on Federal COBRA policies, coordinated internal resources across departments to resolve member concerns, and identified trends to recommend process improvements. Performed special project duties including exchange advocacy and urgent updates.
Education
Degrees, certifications, and relevant coursework
Fenton High School
High School Diploma, General Studies
Completed General Studies diploma, graduating in 2005.
Westinghouse Career Academy
Certificate, Allied Health
Completed Allied Health program with a focus on general studies, finishing in 2003.
Availability
Location
United StatesAuthorized to work in
Job categories
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