Open to opportunities

Holley Ezell

@holleyezell

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Experienced Account Executive specializing in client relationship management.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my expertise in client management and benefit strategy while fostering a collaborative team environment.

With over 16 years of experience in the insurance industry, I have honed my skills as an Account Executive at NFP, where I manage a diverse portfolio of over 64 clients. My role involves developing strategic benefit solutions, overseeing marketing efforts, and ensuring compliance with industry regulations. I take pride in my ability to analyze claims data and negotiate with carriers to deliver cost-effective solutions for my clients.

Throughout my career, I have demonstrated a commitment to exceptional customer service and team leadership. As a mentor to Account Managers, I focus on fostering a collaborative environment that empowers my team to excel. My experience includes conducting client presentations, leading quarterly meetings, and addressing escalated issues with a focus on resolution and client satisfaction. I am passionate about leveraging technology to enhance service delivery and improve client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Account Executive

Current

NFP, an AON Company

Jan 2019 - Present (6 years 5 months)

Oversaw and worked with assigned Account Managers on implementation and ongoing service and enrollment strategies for key/select accounts. Developed benefit strategies and delivered marketing results to assigned accounts.

Benefit Strategy Marketing Data Analysis Client Management Compliance Microsoft Office Suite

Account Manager

NFP

Jan 2011 - Dec 2019 (8 years 11 months)

Established and maintained client relationships, presenting and explaining benefits effectively to all levels within client organizations. Managed all aspects of customer service including group implementation, enrollments, carrier contract analysis, and resolving escalated claim issues.

Client Relationship Management Customer Service Compliance Training Data Collection

Call Center Supervisor

ShawHankins, INC.

Jan 2009 - Dec 2011 (2 years 11 months)

Created and maintained database entries, computer files, and suspense for follow-up action. Assisted clients with claims resolution and managed PTO for Call Center Representatives.

Database Management Claims Management PTO Customer Service Microsoft Office Suite