B Wheeler
@bwheeler
HR and customer service leader driving empathetic leave administration and compliance.
United StatesWhat I'm looking for
I am an experienced HR and customer service professional with 15+ years delivering empathetic, solutions-focused support across diverse client needs. I specialize in leave administration, claims support, and building trusting relationships with employees and stakeholders.
In my current role as a Leave of Absences Coordinator I administer end-to-end leave processes for a workforce of over 3,000, maintain HRIS leave tracking in Workday and SAP SuccessFactors, and ensure compliance with FMLA, ADA, and state/local laws while partnering with third-party administrators and healthcare providers.
I have led teams, developed training and leave guides that reduced procedural errors by 75%, produced actionable absenteeism reporting for leadership, and improved employee experience through clear communication, documentation protocols, and reasonable accommodation coordination.
Experience
Work history, roles, and key accomplishments
Leave of Absences Coordinator
PACS
Jul 2024 - Present (1 year 2 months)
Administered end-to-end leave processes for 3,000+ employees, ensuring 100% compliance with FMLA, ADA, and local laws while improving intake efficiency and documentation protocols.
Customer Service / Patient Relations Agent
IHSS
Jun 2022 - Jun 2024 (2 years)
Served as liaison between patients and physicians, managed high call volumes, processed registrations and insurance accurately, and ensured compliance with state and local mandates.
GEManaged a team of 10+ customer service reps, authored leave guides and training materials that reduced procedural errors by 75%, and supported benefits marketing and claims documentation.
Insurance Claims Agent
AAA Auto Club
Oct 2016 - Apr 2019 (2 years 6 months)
Assessed and resolved insurance claims, prepared policies and endorsements, and produced analytical reports to improve operational performance and customer experience.
Education
Degrees, certifications, and relevant coursework
CHCalifornia State University, Dominguez Hills
Bachelor of Arts, Communications
Completed a Bachelor of Arts in Communications, focusing on communication principles applicable to HR and customer service roles.
Long Beach Polytechnic High School
High School Diploma, General Education
Graduated with a high school diploma from Long Beach Polytechnic High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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