Johanna Duran

Administer and oversee FMLA, ADAAA, Short-Term Disability, Paid Family Leave, Workers’ Compensation, and workplace accommodations while ensuring federal, state, and local compliance. Manage 150–200+ concurrent leave cases and deliver training sessions for 50+ leaders and colleagues on leave policies, procedures, and compliance.

Managed 250–350+ concurrent FMLA, ADA, STD, LOA, and PFL claims, delivering timely determinations by reviewing medical documentation and applying regulatory guidelines. Mentored 10–20+ team members and designed onboarding frameworks, job aids, and training materials to reduce process errors and improve quality outcomes.

Administered 200–250+ concurrent FMLA, ADAAA, and Short-Term Disability cases with full compliance to company policies and federal, state, and local regulations. Designed the ADAAA accommodation process, audited leave determinations to reduce errors, and processed bi-weekly STD payroll with high accuracy.

Led full branch operations including client relationship management, staffing, recruiting, and workforce planning as primary liaison across teams. Built and maintained 25+ client relationships, managed hiring and onboarding for field staff, and ensured compliance across HR and employment programs including FMLA, ADAAA, Workers’ Compensation, Unemployment, and WOTC.

Managed full-cycle accounting including AP/AR, general ledger, payroll, budgeting, cash forecasting, and month-end/year-end close to ensure accurate reporting. Reconciled bank and credit card accounts, generated financial reports, and streamlined financial processes to improve efficiency and reduce discrepancies.

Managed a largest client account of 450+ employees and supported payroll operations for additional 20+ accounts totaling 950+ employees. Oversaw full-cycle staffing (recruiting through onboarding and placement), improved billing accuracy by managing invoicing and A/R-A/P, and coached office staff and recruiters to raise service quality.

Determined eligibility for 250+ monthly cases involving food assistance, medical, and financial aid programs in compliance with federal and state regulations. Conducted applicant interviews, verified and analyzed financial/medical/social data, and maintained audit-ready electronic and paper records while educating clients on rights, responsibilities, and appeals.

Administered medical benefits and 401(k) plans for 3,000–3,500 employees, handling enrollments, terminations, and eligibility determinations with accuracy and plan compliance. Served as a bilingual Spanish interpreter, supported employee relations and unemployment claims, and maintained and audited HR files and benefits documentation while entering and managing HR data changes.