Open to opportunities

CAROLYNN HENRIQUEZ

@carolynnhenriquez

Enterprise customer success and partnerships leader with 10+ years driving retention, executive relationships, and scalable growth.

United States

Message

What I'm looking for

I’m looking to lead enterprise customer success and partnerships at scale—owning retention and value realization, partnering with executive stakeholders, building KPI-driven forecasting, and driving transformation through cross-functional strategy and operational excellence.

I’m a strategic customer success, partnerships, and operations leader with 10+ years of experience driving enterprise relationship management, stakeholder engagement, retention, business growth, and organizational transformation across nonprofit, government, and private-sector environments.

At Genesys Works Houston, I lead a portfolio of 44 corporate partner accounts representing approximately $4.1M in annual revenue, achieving an 89% retention rate—the highest across all Genesys Works nationwide locations. I serve as the executive relationship owner for strategic partners, building trusted relationships with C-suite leaders and key decision-makers.

I’m also known for scalable engagement strategies and operational excellence—establishing KPIs, forecasting models, and reporting frameworks; leading executive business reviews; and serving as an escalation point to mitigate risk and ensure successful program delivery. Previously, I delivered an 85% average annual retention rate and helped co-lead a record-breaking $10M membership campaign resulting in 15% membership growth.

Experience

Work history, roles, and key accomplishments

Current

Senior Director, Corporate Partnerships

Current

Genesys Works Houston

Sep 2024 - Present (1 year 9 months)

Led a portfolio of 44 corporate partner accounts (~$4.1M annual revenue) and achieved an 89% retention rate, the highest across all Genesys Works nationwide locations. Owned executive relationships, negotiated partnership agreements, and built KPI/forecasting frameworks to drive retention, risk mitigation, and long-term value realization.

Strategic Account Management Partnerships Strategy Customer Retention Value Realization Risk Mitigation Program Management Salesforce

Director/Manager, Member Engagement

Greater Houston Partnership

Apr 2022 - Sep 2024 (2 years 5 months)

Achieved an 85% average annual retention rate through strategic onboarding, engagement, and member relationship management. Co-led a record-breaking $10M membership campaign that drove 15% membership growth while managing 300+ member organizations and leading a team of 3.

Customer Success Leadership Customer Retention Strategic Planning Program Management Team Leadership Member Engagement Cross functional Leadership Business Development

Director of Membership Services

Petroleum Equipment Services Association (PESA)

Oct 2019 - Jan 2021 (1 year 3 months)

Managed relationships with 100+ energy sector member companies, leading customer engagement, retention initiatives, and executive development programming. Increased member engagement by 25% through targeted communication and stakeholder engagement strategies.

Customer Engagement Customer Retention Member Services Program Management Strategic Communications Stakeholder Engagement Risk Mitigation Team Leadership Operational Excellence

Junior Trade Commissioner

Consulate General of Canada

Dec 2013 - Oct 2019 (5 years 10 months)

Supported trade, investment, and business development initiatives across the southwestern U.S. energy market by managing stakeholder engagement, executive briefings, and compliance-focused reporting. Led logistics for major ministerial visits and handled contract administration and related administrative activities.