Floralba González Grullón
@floralbagonzlezgrull
I train bilingual customer service representatives and support legal, data, and client operations.
Dominican RepublicWhat I'm looking for
At Support Services Group, I train future customer service representatives in Spanish and English across phone, email, chat, and social channels. I guide trainees through campaign services, billing, pricing plans, system practice, production support, and issue escalation.
Previously, I supported lawyers at Amabogados-Agrimensoras by preparing case briefs, organizing legal documents, conducting research, and managing client records. I also worked as a Prequalification Analyst at Forward Financing, extracting, organizing, and analyzing data to support business performance assessment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative Trainer
Support Services Group
Apr 2023 - Present (3 years 5 months)
Provided training to future representatives in Spanish and English via virtual channels, covering campaign services, billing, and pricing. Maintained records, resolved issues, and collaborated with internal teams.
Education
Degrees, certifications, and relevant coursework
Pontificia Universidad Católica Madre y Maestra
Master's Degree, Corporate Law
2022 -
Currently pursuing a Master's Degree in Corporate Law.
Instituto Internacional de Capacitación
Certification, Immigration Advisory
Earned certification as a Certified Immigration Advisory.
Asociación de Abogados de Santiago
Diploma, Notary Law
Earned a Diploma in Notary Law.
Colegio Sagrado Corazón de Jesús
High School Diploma, General Studies
2012 - 2016
Completed high school education, earning a diploma.
Instituto Eli
Course Completion, English
Completed an English course.
Universidad Tecnológica de Santiago
Bachelor of Science, Law
2017 - 2022
Pursued a Bachelor of Science in Law, gaining comprehensive legal knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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