Charina Mercedes Peña
@charinamercedespea
Virtual legal assistant with payroll and personnel administration experience, supporting hiring and employee separations.
Dominican RepublicWhat I'm looking for
At Alorica Inc., I assisted customers, managed inquiries, and followed up on requests. I continue to support customers in my current role as a Customer Service Representative.
As a Virtual Assistant for a Private Client, I managed payroll and employee information, supported hiring and separation processes, and tracked production.
I hold a Law Degree from Universidad Federico Henríquez y Carvajal and completed a Diploma in Migration and Consular Law. I’m interested in providing remote legal and administrative support, drawing on my training in legal research, regulatory analysis, and legal documentation.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Assisted customers, managed inquiries, and followed up on requests. Communicated professionally and helped resolve customer needs.
Virtual Assistant
Private Client
Managed payroll and maintained employee information. Supported employee hiring and separation processes and tracked production.
Education
Degrees, certifications, and relevant coursework
IINCAP
Migration Advisor Training, Migration Advisor Training
Currently pursuing Migration Advisor Training at IINCAP, covering processes for the Dominican Republic, United States, Canada, and Europe.
CLACEN
Diploma in Migration and Consular Law, Migration and Consular Law
Completed a 75-hour Diploma in Migration and Consular Law from CLACEN in 2026.
INFOTEP
Auxiliary Cost Accounting and Budgeting Services, Cost Accounting and Budgeting
Completed a 240-hour Auxiliary Cost Accounting and Budgeting Services program from INFOTEP in 2023.
Fundación Carlos Pérez Guante
Auxiliary Accounting Services, Accounting
Completed a 285-hour Auxiliary Accounting Services program from Fundación Carlos Pérez Guante in 2023.
Universidad Federico Henríquez y Carvajal
Licenciatura en Derecho, Law
Earned a Law Degree (Licenciatura en Derecho) from Universidad Federico Henríquez y Carvajal in 2019.
Alorica Dominicana SRL
Advanced Excel, Excel
Completed a 60-hour Advanced Excel course from Alorica Dominicana SRL in 2023.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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