JE Williams

JW

Looking for a job

JE Williams

@jewilliams

I lead release governance and cross-functional delivery for enterprise payments platforms.

What I'm looking for

I'm looking to lead complex, regulated programs where I can strengthen governance, release readiness, risk visibility, and cross-functional delivery while helping senior leaders make informed execution decisions.

I lead program governance and release execution for Capital One's PULSE enterprise payments platform, coordinating eight technology and delivery teams around modernization, readiness, and predictable operating rhythms.

I've maintained a 99.7% deployment success rate across more than 106 annual releases and reduced production incidents 22% year over year by strengthening intake, release-readiness, and governance controls.

I translate delivery status, risks, and technical complexity into executive-ready decisions for Technology, Operations, Risk, and Compliance leaders. I also manage workforce planning for 125+ employees and contractors and built staff programs that increased engagement 31%.

Previously at AT&T, I led FirstNet onboarding, integration, and compliance programs for 120+ enterprise and government clients annually, accelerating delivery 30% and improving operational efficiency 22%. My earlier sales leadership experience built my foundation in coaching, operations, customer escalation management, and team development.

Experience

Work history, roles, and key accomplishments

CO

Current

Senior Project Manager

Current

Jun 2024 - Present (2 years 3 months)

Leads program governance and execution for the PULSE payments platform, achieving a 99.7% deployment success rate and reducing production incidents by 22% year over year. Manages workforce planning for 125+ employees and briefs senior leadership on delivery status and risks.

Program Management Stakeholder Management Jira Microsoft Project ServiceNow Agile Scrum Waterfall Generative AI Executive Reporting

AT

Program Manager

Jul 2017 - Sep 2023 (6 years 2 months)

Directed onboarding, integration, and compliance programs for 120+ enterprise and government clients annually, sustaining 95% client retention. Accelerated project delivery by 30% and improved operational efficiency by 22% through process standardization and automation.

Program Management Onboarding Compliance Risk Assessment Stakeholder Management Project Management Tools Automation Mentorship

AT

Sales Manager

Nov 2014 - Jun 2017 (2 years 7 months)

Led sales, operations, and people development for a high-volume retail location, coaching a team of 16+ sales professionals to exceed targets by 28%. Grew the location from Level 1 to Level 2 designation and resolved 1,200+ customer escalations.

Sales Leadership team development Customer Escalation Management Training Mentorship Revenue Growth

Education

Degrees, certifications, and relevant coursework

TA

The University of Texas at Austin

Master of Business Administration, Business Administration

2026 -

Pursuing a Master of Business Administration (MBA) at the McCombs School of Business, expected class of 2028.

LU

Lamar University

Bachelor of Business Administration, Management

Grade: Summa Cum Laude

Earned a Bachelor of Business Administration in Management, graduating Summa Cum Laude.

Tech stack

Software and tools used professionally

Jira

ServiceNow

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

120k+ USD

Job categories

Program Manager Project Manager Release Manager Operations Manager Sales Manager People Manager Project Program Manager Program And Project Manager Program Manager Program Operations Manager

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