Carolina Romero

Led and motivated the sales team to meet goals and deliver top-tier customer service, while overseeing all cash handling operations including deposits and till balancing. Trained new hires and provided ongoing staff development, ensuring brand-standard visual displays were maintained to enhance the shopping experience. Tracked sales performance and prepared weekly and monthly reports to inform str

Created custom throw blankets and pillows using premium materials such as cotton, linen, and wool, managing the end-to-end product development process from concept sketches to final production. Learned and applied various weaving techniques under the guidance of master artisans, contributing to unique luxury textile designs.

Provided bilingual support via phone, email, and chat, effectively resolving technical and billing issues for customers. Managed cases efficiently in Salesforce, consistently exceeding metrics for response time and customer satisfaction. Trained and mentored new team members on best practices, contributing to a high-performing team environment.

Delivered personalized service in fashion and home departments, successfully building a loyal repeat clientele. Performed essential cashier duties, managed inventory, and handled merchandise tagging to ensure efficient store operations.

Grade: 91/100

Completed a Bachelor of Science degree with a focus on Psychology. Achieved a GPA of 91/100, demonstrating strong academic performance in the field.