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@carolinaromero
Bilingual professional with 8+ years in customer service and retail management.
I am a bilingual professional with over 8 years of experience in customer service, retail management, and luxury goods styling. My journey began with a Bachelor of Science in Psychology from the Universidad de Guadalajara, where I developed a strong foundation in understanding customer behavior and needs. I have honed my skills in various roles, from being a Customer Service Representative to an Assistant Store Manager, where I led teams to achieve sales goals and deliver exceptional customer experiences.
Throughout my career, I have demonstrated a commitment to excellence and a passion for building lasting client relationships. My experience at Forever 21 as an Assistant Store Manager allowed me to oversee operations, train new hires, and maintain brand standards, while my role as a Lead Interior Stylist at Aviva Stanoff Design showcased my creative abilities in product development and design. I thrive in fast-paced environments and am adept at using CRM platforms like Salesforce and Zendesk, along with remote communication tools such as Slack and Zoom.
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Work history, roles, and key accomplishments
Forever 21
Apr 2023 - Present (2 years 7 months)
Led and motivated the sales team to meet goals and deliver top-tier customer service, while overseeing all cash handling operations including deposits and till balancing. Trained new hires and provided ongoing staff development, ensuring brand-standard visual displays were maintained to enhance the shopping experience. Tracked sales performance and prepared weekly and monthly reports to inform str
Aviva Stanoff Design
May 2019 - Present (6 years 6 months)
Created custom throw blankets and pillows using premium materials such as cotton, linen, and wool, managing the end-to-end product development process from concept sketches to final production. Learned and applied various weaving techniques under the guidance of master artisans, contributing to unique luxury textile designs.
Corteva Agriscience
Jan 2017 - Present (8 years 10 months)
Provided bilingual support via phone, email, and chat, effectively resolving technical and billing issues for customers. Managed cases efficiently in Salesforce, consistently exceeding metrics for response time and customer satisfaction. Trained and mentored new team members on best practices, contributing to a high-performing team environment.
Liverpool Galerias
Apr 2015 - Present (10 years 7 months)
Delivered personalized service in fashion and home departments, successfully building a loyal repeat clientele. Performed essential cashier duties, managed inventory, and handled merchandise tagging to ensure efficient store operations.
Degrees, certifications, and relevant coursework
Bachelor of Science, Psychology
Grade: 91/100
Completed a Bachelor of Science degree with a focus on Psychology. Achieved a GPA of 91/100, demonstrating strong academic performance in the field.
Software and tools used professionally
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