Manuel García Medina
@manuelgarcamedina
Customer service and operations professional passionate about sports.
What I'm looking for
I am a team-oriented, solution-driven professional with five years of experience in customer service and administration across financial, government, and sports entertainment industries. I combine operational coordination with direct client engagement to improve service quality and deliver results.
I have hands-on experience conducting VIP market research for Real Madrid C.F., managing social media content for an American football team, and overseeing asset and supplier processes in government and banking roles.
My qualifications include a Bachelor's in Public Accounting and Finance, an MBA in Sports Management, and certifications in financial education and English (B1 Cambridge). I am proactive, adaptable, and passionate about the sports industry.
I seek new professional challenges where I can apply customer experience, operations, and sports management skills to drive improvements and contribute to team success.
Experience
Work history, roles, and key accomplishments
Corporate VIP Market Researcher
Webtools
Sep 2024 - Dec 2024 (3 months)
Conducted VIP-area surveys at Santiago Bernabéu Stadium on match days to analyze service quality for Real Madrid C.F. VIP clients and identified areas for improvement.
Operative Coordinator
Federación Madrileña de Fútbol Americano
May 2024 - Sep 2024 (4 months)
Managed and published social media content for the Royal Oak Knights and coordinated operational activities to support team engagement and visibility.
Project Manager
Secretaría de las Mujeres
Apr 2022 - Sep 2023 (1 year 5 months)
Managed material assets including inventory registration and modifications, processed supplier invoices and payments, and supported administrative operations.
Cashier / Multichannel Advisor
Banco Santander México
Jul 2019 - Mar 2022 (2 years 8 months)
Provided customer service and advised clients on app and ATM use, sold insurance and payroll portability services, and supported multichannel service operations.
Education
Degrees, certifications, and relevant coursework
Universidad Europea
Master of Business Administration, Sports Management
2023 - 2024
Completed an MBA in Sports Management at Universidad Europea between October 2023 and July 2024.
Universidad Anáhuac Mayab
Bachelor's Degree, Public Accounting and Finance
2015 - 2019
Completed a Bachelor's Degree in Public Accounting and Finance as an egresado at Universidad Anáhuac Mayab from 2015 to 2019.
CONDUSEF (Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros)
Diploma, Financial Education
2018 - 2018
Completed a Diploma in Financial Education offered by CONDUSEF in 2018.
Availability
Location
Authorized to work in
Job categories
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