Open to opportunities

Manuel García Medina

@manuelgarcamedina

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Customer service and operations professional passionate about sports.

Mexico

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What I'm looking for

I am looking for roles in operations, customer experience, or sports management where I can drive service improvements, work with collaborative teams, and take on new professional challenges.

I am a team-oriented, solution-driven professional with five years of experience in customer service and administration across financial, government, and sports entertainment industries. I combine operational coordination with direct client engagement to improve service quality and deliver results.

I have hands-on experience conducting VIP market research for Real Madrid C.F., managing social media content for an American football team, and overseeing asset and supplier processes in government and banking roles.

My qualifications include a Bachelor's in Public Accounting and Finance, an MBA in Sports Management, and certifications in financial education and English (B1 Cambridge). I am proactive, adaptable, and passionate about the sports industry.

I seek new professional challenges where I can apply customer experience, operations, and sports management skills to drive improvements and contribute to team success.

Experience

Work history, roles, and key accomplishments

Corporate VIP Market Researcher

Webtools

Sep 2024 - Dec 2024 (3 months)

Conducted VIP-area surveys at Santiago Bernabéu Stadium on match days to analyze service quality for Real Madrid C.F. VIP clients and identified areas for improvement.

Market Research Survey Design VIP Data Collection Spanish Event Operations

Operative Coordinator

Federación Madrileña de Fútbol Americano

May 2024 - Sep 2024 (4 months)

Managed and published social media content for the Royal Oak Knights and coordinated operational activities to support team engagement and visibility.

Social Media Management Team Coordination Canva Spanish event support

Project Manager

Secretaría de las Mujeres

Apr 2022 - Sep 2023 (1 year 5 months)

Managed material assets including inventory registration and modifications, processed supplier invoices and payments, and supported administrative operations.

Asset Management Inventory Control Accounts Payable Administration Spanish

Cashier / Multichannel Advisor

Banco Santander México

Jul 2019 - Mar 2022 (2 years 8 months)

Provided customer service and advised clients on app and ATM use, sold insurance and payroll portability services, and supported multichannel service operations.

Customer Service Retail Banking Sales Cash Handling Multichannel Support Spanish