Open to opportunities

Carolina Anastacio

@carolinaanastacio

Message

Customer service and admin professional who drives order accuracy and effective email marketing.

United Kingdom

Message

What I'm looking for

I’m looking for a customer-focused role where I can combine clear communication, reliable order/admin support, and email marketing execution—working in a fast-paced environment with room to improve processes and exceed service standards.

I’m a proactive customer service and administration professional with a background in client communication, operations support, and fast-paced service environments. I focus on resolving enquiries quickly, keeping service standards high, and maintaining smooth day-to-day workflows.

Most recently, I’ve supported customers and internal operations through email and phone communication while managing order processing and international order tracking. I also help drive outreach by creating marketing emails using Canva and sending them to business databases through HubSpot.

Before that, I managed front-of-house operations and handled bookings and enquiries, ensuring customers felt welcomed and supported. I’ve also built experience across quality and fulfillment work—performing routine checks, testing materials to meet standards, supporting intake processes, and handling transactions, returns, and exchanges with care.

Experience

Work history, roles, and key accomplishments

Work from Home Admin Assistant

HINNAO Technology

Jan 2023 - Jan 2025 (2 years)

Provided customer service via calls and emails, including chasing overdue payments. Managed order dispatch and tracking for international orders, and created marketing emails using Canva and HubSpot.

Customer Service Email Support Phone Support Overdue Payment Chasing Order Tracking International Orders Email Marketing Canva HubSpot Warehouse operations

Front of House Manager

Madeira Way Restaurant

Jan 2022 - Jan 2023 (1 year)

Ensured excellent customer service in a front-of-house environment.

Customer Experience Customer Service Service standards

Quality Assurance Assistant

Britannia Superfine Ltd

Jan 2021 - Jan 2022 (1 year)

Completed daily quality checks on finished products and tested raw materials to ensure they met required standards. Followed health and safety and food handling protocols and supported quality through attention to detail.

Routine Product Checks Quality Assurance Laboratory Testing Raw Material Intake Attention To Detail Health and Safety Customer Support

Customer Experience Representative

B&Q

Jan 2020 - Jan 2021 (1 year)

Assisted customers with product and stock enquiries and handled complaints, including returns and exchanges. Supported order processing and fulfillment and created content using Canva, including email marketing campaigns via HubSpot.

Customer Support Returns Processing Exchange Transaction Processing Workflow Management Customer Experience Customer Service Product And Stock Enquiries Complaint Handling Returns and Exchanges Order Processing Fulfillment Written Communication Content Creation Canva Email Campaigns HubSpot Cash Handling

Language Sales Assistant

Matalan

Jan 2019 - Jan 2021 (2 years)

Provided customer assistance with product and stock enquiries and handled complaints, including returns and exchanges. Completed sales transactions with cash or card and supported email marketing campaign management using HubSpot.