Jasmine Hood

Oversee customer order administration across OEM, Spares, Warranty, and Service, ensuring accurate processing and acknowledgement of orders in IFS. Maintain compliant customer records, coordinate with Sales/Project/Finance/operations, and produce order intake/status/margin and warranty cost reporting.

Progressed from customer service into an order processing and administration role, supporting customers and ensuring smooth end-to-end order fulfilment. Managed enquiries and complaints across multiple channels, processed orders through delivery, and trained new staff on procedures and systems.

Assessed and processed customer claims in line with company terms and conditions while handling objections and complaints professionally. Built relationships with large-scale clients, cross-sold and up-sold products, and supported new department setup with engineers and parts ordering.

Progressed from warehouse operations into administration and order processing, taking customer orders and liaising with warehouse and transport teams. Updated stock records in Microsoft Excel and supported stock control and order fulfilment while maintaining food hygiene and health & safety standards.

Supported event planning and customer coordination in a fast-paced environment by managing booking systems, payments, and customer communication. Resolved unforeseen issues under pressure while maintaining food hygiene and health & safety standards.

Managed client enquiries, tenancy agreements, and property listings, including rent collection and resolution of tenant issues. Supported diary management and property viewings as part of day-to-day lettings administration.

Completed a Skills Bootcamp and Foundation Award in International Trade.

Achieved NVQ Level 2 in Business and Administration.

Grade: B–C

Earned five GCSEs with grades B–C, including English and Mathematics.