Carlos Valencia

Managed high-volume customer, merchant, and delivery inquiries in English, maintaining quality assurance scores and CSAT benchmarks above 95%. Utilized CRM platforms and tracking databases to document, escalate, and resolve complex order logistics issues.

Interpreted complex medical terminology between Spanish-speaking patients and English-speaking healthcare professionals. Coordinated clinical schedules and telehealth sessions across time zones under HIPAA confidentiality guidelines.

Coordinated daily logistics, equipment inventory, and scheduling for group lessons, ensuring adherence to resort safety protocols. Resolved guest schedule changes and on-slope issues, delivering high-touch customer service during peak seasonal volumes.

Managed full recruitment lifecycles for instructional staff, creating job ads, screening resumes, designing hiring scorecards, and executing background checks. Leveraged AI tools to prompt-engineer internal HR documentation, operational SOPs, and team onboarding guides.

Supervised national standardized learning achievement assessments for primary and secondary students under strict protocol compliance. Managed test environment conditions and student cohorts, verifying error-free database entry and reporting.

Mentored university student cohorts in creating sustainable business ideas through structured entrepreneurial frameworks. Strengthened soft skills, critical thinking, and strategic planning while resolving technical platform issues for participants.

Led recruitment, onboarding, and safety training for a fleet of 10+ bicycle messengers, developing route scheduling models to cover high-volume urban deliveries. Managed weekly payroll calculations, shift schedules, and personnel records, ensuring full operational compliance.

Co-founded a sustainable accessories brand, leading product design process applying design thinking methodologies. Managed multiple points of sale, commercial exhibitions, inventory replenishment, and client database management.

Currently pursuing advanced studies in Industrial Relations with a focus on Human Resources, including coursework in Human Resource Management, Organizational Behavior, Labor Relations, and Personnel Administration.

Completed a Bachelor of Science in Commercial Engineering with a specialization in HR and International Business, and obtained an additional certification in Human Resources Management.