Katherine Adrianzén Torero

Sourced and managed global language professionals and interpreters across time zones, reducing skill mismatches and improving retention through targeted pipelines and screening processes.

Set and managed client appointments, maintained CRM lead data, managed clinic digital platforms, and reduced cancellations through proactive confirmations and follow-up.

Managed commercial activities, recruited 15 international hires, led contract negotiations, and improved processes and financial forecasting to increase client satisfaction and profitability.

Supported sales with quotes and proposals, managed purchase orders and communications, and handled high-volume phone and email traffic to maintain client service levels.

Provided accurate medical interpretation between clinicians and patients, clarifying diagnoses and instructions to improve patient understanding and care outcomes.

Increased placements via innovative sourcing, reduced time-to-fill through process improvements, and trained new recruiters to elevate hiring consistency and employer brand.

Handled inbound/outbound calls and customer issues for AT&T, resolving service problems, upselling plans, and producing incident reports to maintain service quality.

Supported Netflix customers handling ~85 calls/day, documented cases in the database, and coordinated with technical back office to resolve service issues.

Assisted U.S. Walmart customers with product and technical issues, produced reports for store managers, and provided support across devices and purchases.

Led and trained a sales team, coordinated strategies and schedules, organized bi-monthly global events, and improved engagement and operational alignment.

Advised prospective students, scheduled sales meetings and presentations, and supported enrollment processes to improve conversion and student satisfaction.

Delivered end-to-end HR services including onboarding, training, performance management, compliance audits, conflict resolution, and succession planning to improve retention.

Completed a Bachelor of Science in Communications at San Ignacio de Loyola University, focusing on communication principles and media-related skills.

Completed a Bachelor of Science in International Business at San Ignacio de Loyola University's Miami program, covering international business practices and cross-border commerce.