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@hugouser3

Recruitment operations analyst at CYL and Concentrix, who improved Glovo Spain’s CSAT from 40% to 60% and reduced absenteeism to 5%.

Peru

Message

At Concentrix, supporting the Glovo España account, I supervised a team of 30 agents and tracked daily indicators. Through action plans and team follow-up, I improved CSAT from 40% to 60% and reduced absenteeism from 20% to 5%.

At CYL, I supported high-volume recruitment by contacting and screening candidates, checking their documents, scheduling interviews, and tracking progress. I also helped with competency-based interviews, and at Concentrix I onboarded and trained 40 new employees.

Experience

Work history, roles, and key accomplishments

Asistente Administrativo

USIL

Apr 2026 - Oct 2026 (6 months)

Managed appointment scheduling and coordinated availability between students and faculty. Provided administrative support, student orientation, and event organization.

Scheduling Coordination Customer Service Event Organization Administrative Support

Supervisor de Operaciones

Concentrix

Jan 2021 - Jan 2026 (5 years)

Supervised a team of 30 agents, monitored daily KPIs, and implemented corrective action plans. Improved CSAT from 40% to 60% and reduced absenteeism from 20% to 5%.

Zendesk Slack Excel Google Sheets KPI Reporting Team Leadership Onboarding Training Data Quality Control

Practicante de Reclutamiento y Selección

CYL

Jan 2023 - Jan 2024 (1 year)

Recruited for mass hiring processes, filtered candidates based on job profiles, and scheduled interviews. Supported competency-based interviews and tracked candidate progress.

Recruitment Candidate Screening Interview Scheduling Data Verification Competency Based Interviews