Ronald De la Cruz

Creating and delivering sessions adapted to the level, objectives, and learning pace of each Spanish student. Planning and communicating with students through apps or in the city, and translating documents while maintaining fidelity to the original message, tone, and cultural context.

Managing inquiries, complaints, or service requests via Freshdesk for customers in the European Union. Resolving technical and service problems, identifying recurring patterns, and escalating complex incidents to other teams.

Managed dispatch duties for customers in the US, Canada, and Australia using Salesforce and dispatch systems. Provided product information, resolved customer problems, and routed service calls to specialized teams.

Supervised store operations, scheduled staff, and managed supply orders. Assigned tasks, monitored performance, and ensured compliance with health and safety regulations.

Planned events from preparation to completion, recruited and trained staff, and resolved guest complaints. Negotiated contracts with suppliers and managed inventory.

Managed projects, budgets, and calendar management. Tracked bank deposits, assisted in human talent development, and arranged travel for managers.

Managed projects, supervised collaborators, and assigned groups and routes. Issued reports, controlled labor issues, and analyzed activities to prepare contingency plans.

Managed databases, prepared reports, and managed calendars for customers, partners, and managers. Supervised sales and reception, organized focus groups, and coordinated advertising.

Led working groups and coordinated weekly schedules. Supported clients with measurements, budgets, and design, and managed inventory and sales reports.

Organized documents for work procedures and provided HR support. Coordinated appointments, supervised the team, managed inventory and logistics, and designed architectural plans.

Bachelor's degree in Business Management from the Peruvian University of Applied Sciences (UPC), completed from 2010 to 2015.

Technical degree in Interior Design from SENCICO, completed from 2000 to 2003.

Completed the High Potential Project Management Forum at the University Talent School.

Completed coursework on the conceptualization and applicability of marketing at SENA, Colombia.

Completed coursework on project management characteristics, success factors, techniques, and tools at SENA, Colombia.

Attended seminars and workshops on coaching, personal and managerial leadership at the Peruvian University of Applied Sciences (UPC).