Ronaldo Marco Gutierrez Vasquez
@ronaldomarcogutierre
Superviso equipos de atención al cliente y operaciones administrativas orientadas a KPI.
PeruWhat I'm looking for
Superviso equipos de atención al cliente para Banco Falabella en TRUSTCORP SAC, gestionando KPI de atención y efectividad, personal remoto y capacitación continua.
He liderado operaciones de tienda, inventarios, horarios, caja, remesas y planillas en Starbucks, Lasino y TRIATHLON SAC. También he coordinado logística de pedidos y suministros, costos, almacén y documentación administrativa.
Me interesan las áreas de recursos humanos, reclutamiento, selección y administración. Aporto experiencia capacitando equipos, dando coaching diario y fortaleciendo la comunicación para alcanzar objetivos.
Experience
Work history, roles, and key accomplishments
Supervisor de atención al cliente
TRUSTCORP SAC
Apr 2023 - Present (3 years 5 months)
Supervise advisor operations for Banco Falabella accounts, manage KPI compliance, and lead remote teams. Provide ongoing training and daily coaching to improve communication and performance.
Auxiliar administrativo
TRIATHLON SAC
Jan 2023 - Mar 2023 (2 months)
Verified establishment functions, managed personnel shifts, documentation, schedules, cash handling, and inventory. Oversaw warehouse order and payroll hours.
Supervisor de servicio
Servicios de Call Center del Perú - SCC
Jun 2022 - Nov 2022 (5 months)
Supervised advisor operations for the SURA-INTEGRA campaign, managed KPI compliance, and led remote teams. Provided daily coaching and coordinated with quality and back office.
Gestor de calidad
Avance Legal S.A.C
Oct 2021 - Apr 2022 (6 months)
Promoted good management practices in the quality area, ensured correct client registration in the Andocs platform, and monitored advisor performance. Provided coaching and training to improve call handling.
Asistente Administrativo
Lasino SA
Jul 2018 - Aug 2021 (3 years 1 month)
Analyzed and verified logistics of orders and supplies, evaluated product viability, and managed inventory and warehouse operations. Handled recruitment, payroll, and financial transactions.
Supervisor de tienda
Starbucks SA
Mar 2015 - Jul 2018 (3 years 4 months)
Managed store operations including personnel, inventory, orders, and scheduling. Handled product reception, system entry, and BPM updates.
Education
Degrees, certifications, and relevant coursework
Universidad San Ignacio de Loyola
Bachelor's Degree, Business Administration
2018 -
Currently pursuing a degree in Business Administration, in the eighth cycle.
Colegio Científico Albert Einstein
Secondary Education, General Studies
2009 - 2013
Completed secondary education at Colegio Científico Albert Einstein from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Salary expectations
Job categories
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