Open to opportunities

Cynthia Dlamini

@cynthiadlamini

Message

Dynamic sales and customer support professional fluent in German and English.

South Africa

Message

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for growth in a supportive environment.

I am a dynamic and adaptable customer support and sales professional with over 10 years of experience across various sectors, including sales, education, hospitality, and event management. My fluency in both German and English allows me to effectively communicate and connect with diverse clients, particularly in remote work settings. I pride myself on delivering excellent service in fast-paced, multicultural environments, where I handle inbound and outbound communications with empathy and precision.

Currently, I work as a Sales Representative at Singularity Talent Hub, where I provide customer support and B2B/B2C sales for SaaS clients across Europe. My role involves managing high-volume communications and troubleshooting customer issues using CRM systems like Salesforce and Pipedrive. Previously, I coordinated corporate events at Hallmark House Hotel, where I successfully managed logistics and vendor coordination, ensuring seamless execution of events. My extensive background in customer service and complaint resolution has equipped me with the skills to address challenges effectively and maintain positive client relationships.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

Singularity Talent Hub

Jul 2023 - Present (2 years)

Provided customer support and B2B/B2C sales for SaaS clients across Europe, handling German-speaking customers via phone, email, and CRM tools. Managed high-volume inbound and outbound communication, utilizing Salesforce, Pipedrive, and custom CRM systems to log customer interactions and track deals.

Salesforce Pipedrive CRM Customer Support B2B Sales B2C Sales German English Troubleshooting

Corporate Events Coordinator

Hallmark House Hotel

Jul 2023 - Present (2 years)

Planned and managed corporate events, liaising with clients in both English and German. Handled logistics, vendor coordination, budgets, and on-site execution.

Event Planning Logistics Coordination Vendor Management Budgeting Client Communication German English

Teaching Assistant (German Stream)

Deutsche Internationale Schule Johannesburg

Jan 2016 - Present (9 years 6 months)

Supported classroom learning and development in German. Fostered positive relationships with parents, students, and colleagues.

Classroom Support German Language Relationship Building Educational Support

Receptionist / Admin / Logistics Manager

Lyoness Cashback Programme (PTY) LTD

Jan 2013 - Present (12 years 6 months)

Handled multilingual administrative tasks, including document translation from German to English. Supported international teams and ensured smooth office operations.

Administrative Support Multilingual Communication Office Management Logistics Management German English

Event Coordinator Assistant

On Show Solutions

Jan 2011 - Present (14 years 6 months)

Coordinated logistics for roadshows and exhibitions. Communicated with vendors and clients in both German and English.

Event Coordination Logistics Client Communication German English Roadshows

Sales Assistant / Customer Support

Spilhaus

Jun 2005 - Present (20 years 1 month)

Provided excellent in-store customer service. Handled inventory, POS transactions, and promotional events.

Customer Service Inventory Management Sales Support

Education

Degrees, certifications, and relevant coursework

University of South Africa (UNISA)

Bachelor of Education, Education

Currently pursuing a Bachelor of Education degree at UNISA, focusing on pedagogical principles and educational practices. Developing skills in curriculum development, classroom management, and student assessment.

Deutsche Internationale Schule Johannesburg

High School Diploma, General Studies

Completed high school education at Deutsche Internationale Schule Johannesburg. Gained a strong foundation in various subjects, preparing for further academic pursuits.