Open to opportunities

Marilou Maye Osias

@mariloumayeosias

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Dedicated professional with expertise in customer service and collections.

Philippines

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What I'm looking for

I am looking for a role that values communication and problem-solving, with opportunities for growth.

I am a dedicated and versatile professional with a strong background in customer service, collections, and administrative roles. My experience includes managing a portfolio of accounts for a US oilfield service company, where I consistently achieved monthly collection targets of 20-40 million. My ability to communicate effectively and resolve customer debt through professional interactions has been a key factor in my success.

Throughout my career, I have demonstrated exceptional problem-solving skills and a keen attention to detail, particularly in financial tracking and dispute resolution. As a Team Point of Contact, I showcased my leadership abilities by training and mentoring new hires, contributing to team development and knowledge transfer. My commitment to excellence has been recognized with multiple top performer awards, reflecting my dedication to delivering high-quality results across diverse industries.

Experience

Work history, roles, and key accomplishments

Order to Cash Collections Associate

Accenture

Jun 2021 - Jan 2024 (2 years 7 months)

Managed a portfolio of 100 accounts for a US oilfield service company, consistently achieving monthly collection targets. Demonstrated exceptional communication skills in resolving customer debt and served as Team Point of Contact, training new hires and contributing to team development.

Customer Service Collections Communication Problem Solving Team Leadership Time Management

Transaction Processing Associate

Accenture

Sep 2019 - Jun 2021 (1 year 9 months)

Processed and set up benefits for a US healthcare insurance company, receiving top performer awards for outstanding performance. Demonstrated strong organizational skills and commitment to quality work.

Customer Service Performance Management organizational Problem Solving Time Management Data Entry Communication

Bank Teller

Bank of the Philippine Islands

Jun 2018 - Mar 2019 (9 months)

Provided front-line customer service in a fast-paced banking environment, processing financial transactions and resolving customer inquiries. Maintained high customer satisfaction through effective problem-solving and interpersonal skills.

Customer Service Problem Solving Interpersonal Skills Account Management Communication Time Management Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Centro Escolar University

Bachelor of Science, Tourism Management

2013 - 2017

Bachelor of Science in Tourism Management, focusing on the principles and practices of tourism, hospitality, and travel management. Developed skills in customer service, communication, and organizational management.