Christine User
@christineuser13
I recover delinquent balances and negotiate compliant payment solutions for U.S. accounts.
PhilippinesWhat I'm looking for
I've supported U.S. collections at Rockmount Mediations, Unifin International, Genpact, and SP Madrid Law Firm & Associates, managing high-volume delinquent, charged-off, and mortgage accounts. I negotiate settlements, payment arrangements, and repayment plans based on each customer's circumstances.
I also bring reservation sales experience from Teletech and Agents Only PH, converting travel inquiries into confirmed hotel bookings. I'm focused on compliant, customer-centered service, accurate CRM documentation, and meeting recovery, quality, productivity, and conversion targets.
Experience
Work history, roles, and key accomplishments
Collection Agent
Rockmount Mediations
Jun 2026 - Aug 2026 (2 months)
Facilitated pre-litigation mediation discussions between creditors/plaintiffs and debtors to reach mutually acceptable resolutions. Managed 300–500 U.S. collection calls daily, handling delinquent accounts and driving account resolution.
Education
Degrees, certifications, and relevant coursework
Laguna State Polytechnic University - Los Banos
Bachelor of Science in Business Administration, Financial Management
Pursued a Bachelor of Science in Business Administration with a major in Financial Management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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