Angelica Andres

I am a motivated and compassionate professional with over 8 years of experience in the BPO industry, specializing in collections. My journey began at GENPACT, where I honed my skills in customer service, effectively managing both inbound and outbound communications. I take pride in my ability to provide top-tier service in high-energy environments, ensuring customer satisfaction while addressing their needs.

Currently, I work at AMERICAN EXPRESS as a Past Due Collection Specialist, where I remind customers of overdue payments and negotiate payment terms. My role requires strong interpersonal skills and the ability to maintain positive relationships with customers, even during challenging conversations. I also have experience as a Financial Relief Program Specialist, where I evaluate individuals' financial situations and guide them through available relief options.

In addition to my collections expertise, I am currently expanding my skill set as a Virtual Assistant, managing inquiries and coordinating projects for a US client. I am dedicated to continuous learning and growth, always striving to enhance my contributions to any team I am part of.