Carless Wheeler
@carlesswheeler
Operations manager focused on retail execution, budgeting support, and exceptional customer service.
United StatesWhat I'm looking for
I’m an Operations Manager with experience across retail operations, customer service, and sales support. In my current role, I help with administrative tasks like scheduling, correspondence, document preparation, and store procedures, including opening/closing and security protocols.
I’ve also built strong front-line skills as a Cashier and Sales Associate, handling sales transactions, exchanges, refunds, restocking, merchandising, and POS operations. Prior to that, I worked as a Customer Service Representative and Customer Service Associate, maintaining customer records and following up to ensure satisfaction—backed by training in business and marketing through Texas Southern University.
Experience
Work history, roles, and key accomplishments
Operations Manager
Banana Republic
Jun 2025 - Present (1 year 1 month)
Assist with administrative duties including scheduling, correspondence, and document preparation, and support store opening/closing and security protocols. Help manage budgeting and monitor expenses while providing customer service on the sales floor.
Cashier
Zara
Feb 2025 - Jun 2025 (4 months)
Processed sales, exchanges, and refunds accurately while handling cash transactions. Managed stockroom operations by restocking and merchandising products.
Met clients to understand requirements and provided styling recommendations. Informed customers about fashion trends and supported store presentation by keeping the sales floor neat and organizing displays.
Handled customer inquiries by ensuring questions were resolved effectively and followed up to confirm satisfaction. Maintained customer records and updated customer profiles.
Provided customer service by answering product questions and helping customers find the best fit for their needs. Maintained an orderly sales floor by rearranging shelves and racks, laying out new products, and building merchandise displays.
Stocked and restocked items and operated the POS register while resolving returns. Addressed customer complaints and completed daily administrative tasks including scheduling meetings, receiving faxes, and sending communications.
Education
Degrees, certifications, and relevant coursework
Texas Southern University
Associate’s in Marketing, Marketing
Earned an Associate’s in Marketing at Texas Southern University.
De Soto High School
High school diploma or GED, Business
2014 - 2018
Completed high school education, with a Business-focused diploma or GED.
Availability
Location
United StatesAuthorized to work in
Job categories
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