Open to opportunities

Matthew Robinson

@matthewrobinson2

Operations and customer service leader delivering efficient store operations, accurate records, and exceptional support remotely.

United States

Message

What I'm looking for

I’m looking for remote part-time administrative, data-entry, virtual assistant, or operations-support work where I can use scheduling, inventory, and accurate recordkeeping skills to keep daily workflows running smoothly.

I’m an operations and customer service professional with a Bachelor of Arts in Business Administration and over a decade of leadership and retail experience. I lead teams to deliver exceptional customer service while keeping daily workflows running smoothly and efficiently.

In my roles, I’ve managed scheduling, time management, inventory control, cash-office work, and recordkeeping with a strong focus on data-entry accuracy. I coach team members, resolve customer concerns professionally, and maintain operational standards by improving daily processes.

I’m currently seeking remote part-time administrative, data-entry, virtual assistant, or operations-support opportunities—using my organizational skills, communication, and Microsoft Office/Google Workspace strengths to support teams consistently and reliably.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Supervisor

Current

Whole Foods Market

Feb 2025 - Present (1 year 5 months)

Led daily front-end operations while delivering customer service in a fast-paced retail environment. Coached team members and assisted with scheduling, cash handling, break coordination, and operational procedures.

Customer Service Team Leadership Front End Operations Scheduling Cash Handling Inventory Control Problem Solving

Operations Manager

CVS Health

Jun 2022 - Feb 2025 (2 years 8 months)

Managed daily store operations including scheduling, inventory, cash-office activities, and customer service. Led, trained, and developed team members and maintained accurate operational records by balancing tills and store funds.

Operations Management Team Leadership Scheduling Inventory Control Cash Office Cash Handling Customer Service Training

Shift Supervisor

CVS Health

Dec 2020 - Jun 2022 (1 year 6 months)

Supervised store operations and supported customer service excellence. Maintained inventory accuracy, cash-handling controls, and operational standards.

Customer Service Inventory Control Cash Handling Team Leadership

Customer Service Associate

AccuStar Labs

Mar 2016 - Dec 2020 (4 years 9 months)

Provided customer support by processing client requests and maintaining accurate account information. Supported efficient handling of customer concerns and administrative updates.

Customer Support Data Entry Administrative Support Problem Solving

Front End Supervisor

Roche Bros.

Sep 2010 - Jun 2018 (7 years 9 months)

Supervised front-end operations, trained associates, coordinated workflow, and supported cash handling. Helped maintain efficient operations and customer service at the store front.

Front End Operations Team Leadership Training Workflow Coordination Cash Handling Inventory Control Customer Service

Sales Associate

Roche Bros.

Sep 2007 - Sep 2010 (3 years)

Assisted customers and maintained merchandising, product organization, and inventory levels. Supported store operations by keeping the sales floor organized and stocked.

Customer Service Merchandising Inventory Control Product Organization