Gospel Bigwood
@gospelbigwood
I've led luxury and specialty retail operations, client experience, merchandising, and high-performing sales teams.
United StatesWhat I'm looking for
I've spent more than two decades leading retail operations, client experience, merchandising, and sales teams across luxury, specialty, and department-store environments.
At Louis Vuitton, I maintained 95–100% positive client-experience survey ratings from 2018 through 2025 while supporting store leadership across operations, sales, administration, inventory, and visual standards.
At Ted Baker London within Bloomingdale's, I directed operations and merchandising across multiple concession locations, delivered weekly inventory reports, and helped open Bloomingdale's by setting up sales floors, stockrooms, and visual merchandising. I also recruited, hired, and onboarded sales teams.
Across Banana Republic, Lucky Brand Jeans, French Connection, Z Gallerie, Kenneth Cole, and Verizon Wireless, I've managed staffing, training, cash controls, inventory, sales performance, customer concerns, and store presentation. I'm motivated by building organized operations and delivering service that keeps clients coming back.
Experience
Work history, roles, and key accomplishments
Expert Client Advisor
Louis Vuitton
Oct 2016 - Nov 2025 (9 years 1 month)
Delivered exceptional client service, maintaining a 95-100% positive rating on client experience surveys from 2018 to 2025. Upheld brand visual standards and managed inventory and supplies to support seamless store operations.
Shop Manager
Ted Baker London
Oct 2015 - Oct 2016 (1 year)
Directed daily operations and visual merchandising across multiple concession locations. Analyzed performance trends, enforced cash-handling protocols, and delivered weekly reports to corporate supervisors.
Directed daily store operations, including recruitment, hiring, and development of teams. Managed merchandise placement and enforced cash handling procedures to ensure compliance and maximize revenue.
Assisted store management with customer account issues and concerns. Supported merchandise presentations and maintained stock levels and inventory organization.
Associate Manager
Z Gallerie
Aug 2008 - May 2010 (1 year 9 months)
Assisted store manager with marketing and visual directives, enforced cash handling procedures, and upheld staffing requirements. Led inventory control through audits and shipping/receiving.
Assistant Store Manager
Kenneth Cole Productions
May 2006 - Jun 2007 (1 year 1 month)
Assisted the General Manager in sales generation and personnel functions. Implemented training programs and marketing strategies while ensuring operational disciplines.
Assistant Manager / Area Visual Manager
Lucky Brand Jeans
Jul 2003 - May 2006 (2 years 10 months)
Directed full store operations and sales management, leading staffing and training. Managed visual presentation across Las Vegas market locations and analyzed sales metrics and inventory trends.
Store Manager
French Connection
Jul 2000 - Nov 2002 (2 years 4 months)
Oversaw all store operations and sales strategy, including staffing and training. Directed visual merchandising and analyzed sales trends to adjust strategy and educate the sales team.
Education
Degrees, certifications, and relevant coursework
High school diploma or GED
High School Diploma, General Studies
High school diploma or GED.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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