Carla Smith

I am a detail-oriented healthcare customer service professional with over six years of contact center and healthcare support experience, focused on resolving provider, member, and claims inquiries while maintaining HIPAA compliance.

I have a proven track record managing complex insurance verification, prior authorization requests, reimbursement and billing support, and documentation across multi-system environments, including Salesforce and other healthcare claims systems.

I collaborate effectively with providers, payers, and internal teams to research discrepancies, drive accurate claim outcomes, and maintain high standards of data integrity and professionalism in remote contact center roles.