Kenia Mungia

Began as an assistant and was promoted to Front Office Manager, overseeing daily operations including patient check-ins, payment collection, and insurance verification. Managed monthly office supply orders, supervised front office staff, and conducted training meetings to ensure efficient task prioritization and compliance with HIPAA regulations.

Delivered excellent customer care by answering benefit questions, scheduling appointments and transportation, and explaining medical benefits for State Health Plans and Medicare. Assisted with authorizations, referrals, and educated members on their rights regarding appeals and grievances.

Provided exceptional customer care by managing patient inquiries, scheduling appointments, and explaining medical benefits. Processed payments, investigated appeals and grievances, reviewed claims, and communicated claim-related information through various channels.

Responsible for greeting patients, verifying personal and insurance information, and scheduling or rescheduling appointments. Handled insurance verification, collected payments, and processed co-pays while addressing patient inquiries and making reminder calls.

Focused on Cell Biology, gaining foundational knowledge in biological sciences relevant to medical fields. This minor complemented my broader studies, providing specialized insights into cellular processes and their implications.

Studied English Literature, developing strong analytical, critical thinking, and communication skills. This degree enhanced my ability to interpret complex texts and articulate ideas effectively.

Completed an Associate of Science degree with a focus on Biology Pre-Med, building a strong scientific foundation for further medical studies. This program prepared me with essential knowledge in biological sciences and laboratory techniques.