Karen Diaz
@karendiaz
Dedicated healthcare professional with strong patient coordination skills.
United StatesWhat I'm looking for
I am a dedicated healthcare professional with extensive experience in patient coordination and scheduling. Currently, I serve as a Team Lead and Remote Central Scheduler, where I manage appointment scheduling for 13 specialties, ensuring that patients receive timely care. My role involves not only greeting patients but also confirming and rescheduling appointments, documenting calls, and assisting with medication refills and referrals. I take pride in my ability to streamline processes and enhance patient satisfaction.
Previously, I worked as a Front Desk Dental Receptionist, where I honed my skills in patient registration and appointment management. I was responsible for greeting patients, verifying insurance eligibility, and assisting with translations for Spanish-speaking patients. My experience as a Patient Coordinator further solidified my commitment to providing exceptional patient care, as I assisted with paperwork, prepared for x-rays, and maintained patient charts. I am passionate about learning new skills and contributing positively to my team.
Experience
Work history, roles, and key accomplishments
Team Lead, Remote Central Scheduler
DH
Jan 2024 - Present (1 year 5 months)
Greeted patients and scheduled appointments for 13 specialties. Confirmed and rescheduled appointments, documented all calls in Powerchart, and routed calls to Nurses, MA
’s and Special Care Coordinator. Assisted patients in requesting medication refills, court documents, and processed referrals.
Front Desk Dental Receptionist
Lakeshore Family & Cosmetic Dentistry
Mar 2011 - Mar 2014 (3 years)
Greeted patients at check-in, performed patient registration, and scheduled appointments over phone, email, and in person. Updated patient contact information and medical history, confirmed appointments, and verified insurance and procedure eligibility. Assisted dentist with Spanish translation and hygienist with periodontal charting.
Patient Coordinator
Children’s Dentistry of Gainesville
Feb 2008 - Mar 2011 (3 years 1 month)
Assisted patients with paperwork, prepped for and assisted with x-rays, and translated for Spanish-speaking patients. Maintained charts in file room, prepared charts for following day, sterilized instruments, and set up chairs for hygiene. Handled new patient phone calls, registration, answered all phone and email inquiries, and scheduled and confirmed appointments.
Education
Degrees, certifications, and relevant coursework
Lanier Technical Institute
Completed coursework at Lanier Technical Institute.
Gainesville State College
Attended Gainesville State College.
Dacula High School
Graduated from Dacula High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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