Isabela Gil
@isabelagil
I coordinate patient access, referrals, and scheduling for seamless healthcare delivery.
United StatesWhat I'm looking for
At UCLA Health, I help patients navigate care by coordinating appointments, intake, and provider referrals across multiple specialties. I use Epic daily to schedule visits, update records, track referrals, document interactions, and resolve urgent access needs with clinical and administrative teams.
I've built more than five years of high-volume customer service and operations experience at UCLA Health, T-Mobile, and LA Fitness. I bring bilingual English and Spanish communication, escalation resolution, accurate documentation, Salesforce exposure, and a calm, organized approach to time-sensitive patient and customer needs.
Experience
Work history, roles, and key accomplishments
Serve as a primary point of contact for patients, managing appointment scheduling, intake, and referral coordination across multiple specialties. Utilize Epic EHR system daily to schedule appointments, update patient records, track referrals, and document interactions.
Managed high volume customer accounts and service needs using Salesforce and internal CRM systems. Handled escalations involving billing, account, and service issues requiring investigation and resolution.
Assistant Manager
LA Fitness
Jan 2019 - Jun 2019 (5 months)
Supported daily front line operations in a high traffic customer service environment. Assisted in onboarding and training new employees on systems, processes, and service standards.
Receptionist
LA Fitness
Jul 2018 - Jan 2019 (6 months)
Managed front desk operations including check-ins, account inquiries, and billing support. Handled high walk in volume while maintaining organization and professionalism.
Education
Degrees, certifications, and relevant coursework
Isabela hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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