Open to opportunities

Carla Arendse

@carlaarendse

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I resolve customer issues across WhatsApp, email, validations, and further investigation.

South Africa

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What I'm looking for

I'm looking for a customer-facing role where I can resolve customer issues, provide professional service, take on responsibility, and continue developing my communication and problem-solving skills.

I'm currently supporting customers at Finchoice, resolving issues professionally and ensuring top-notch service across WhatsApp, email, validations, and further investigation.

Over more than a year in customer support, I've built strong communication skills and learned to approach customers with patience, empathy, and effective problem-solving.

I work well independently and as part of a team, welcome responsibility and challenges, and strive to complete every task efficiently.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Finchoice

Provided customer support across multiple channels including WhatsApp, email, and investigations, handling validations and canned responses. Developed strong communication and problem-solving skills while maintaining professional and friendly service.

Customer Support Communication Skills Problem Solving WhatsApp Email Investigation Validation

Education

Degrees, certifications, and relevant coursework

Parow High School

National Senior Certificate, General Studies

Completed Grade 12 in 2024, with subjects including English Home Language, Afrikaans First Additional Language, Business Studies, Mathematical Literacy, Life Orientation, Tourism, and Computer Applications Technology.