Kaitlyn Reddy

I am a detail-oriented and adaptable customer service professional with five years of experience resolving inquiries across chat, email, and phone. I consistently achieve high satisfaction rates, led policy amendments for insurance customers, and collaborate with cross-functional teams to improve support workflows.

I am proactive and passionate about helping customers, with demonstrated strengths in problem-solving, complaint handling, quality assurance, and customer service management. I am eager to contribute to a fast-paced, customer-centric team and drive measurable improvements in response times, retention, and overall customer experience.