Open to opportunities

J K

@jk03

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Technical Support Specialist skilled in remote troubleshooting, device deployment, and customer-focused IT assistance.

United States

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What I'm looking for

I’m looking for a technical support role where I can own troubleshooting end-to-end, use remote support tools confidently, and improve processes—while partnering closely with teams and delivering excellent customer experiences.

I’m a Technical Support Specialist with a strong record of resolving hardware, software, and network issues in fast-paced, high-volume environments. I deliver remote technical support, deploy and configure devices, and keep support moving by logging detailed tickets and escalating when needed.

In healthcare IT and call center settings, I’ve deployed and configured over 6,000 hospital communication devices, installed software, and provided on-site support and training. I also supported LMS platforms and web-based applications, acting as a liaison between users and developers while helping with home networking and internet connectivity.

Earlier in my career, I built and maintained websites using HTML, CSS, JavaScript, and WordPress, and I managed server access via SSH/FTP with a focus on security. I bring that same problem-solving mindset to cybersecurity-minded support—plus proven strengths in mentoring new agents and improving operational processes.

Experience

Work history, roles, and key accomplishments

Family Support Specialist

Pearson Online Classroom

Jan 2025 - Jan 2026 (1 year)

Troubleshot software, hardware, printers, and network issues for high-volume call center users, providing remote technical assistance. Managed and documented tickets, supported LMS/web applications, and assisted with home networking and internet connectivity problems.

Remote Support Software support Printer Support Network Troubleshooting TCP IP Ticketing Systems Customer Support LMS Support Web Applications Escalation Management Mentoring

Technical Support Specialist

AdventHealth

Jan 2024 - Jan 2025 (1 year)

Deployed and configured 6,000+ hospital communication devices and provided on-site technical support and training. Improved inventory tracking processes to reduce discrepancies.

Configuration On site technical support Technical Training Process Improvement

Web Developer

Webdisplayz.com

Jan 2010 - Jan 2020 (10 years)

Developed and maintained websites using HTML, CSS, JavaScript, and WordPress. Managed server access via SSH/FTP, implemented security, and created scripts to optimize website performance.

HTML CSS JavaScript WordPress SSH FTP Web Security Performance Optimization Scripting

Technical Support Specialist

CrossLink Tax Solutions

Provided daily tax software support to 100+ customers and performed remote installations and troubleshooting. Supported networking setup and resolved customer connectivity and configuration issues.

Tax Software Support Troubleshooting Customer Support