Looking for a job

Emiya Ragland

@emiyaragland

I resolve customer and technical support issues across remote service, hardware, software, and financial support environments.

United States

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What I'm looking for

I'm looking for a customer service or technical support role where I can resolve customer concerns, troubleshoot technical issues, communicate clearly, and contribute to reliable, responsive service.

I've supported customers at Apple, TurboTax, Access2Care, and Teleperformance, resolving technical issues, financial concerns, transportation needs, and billing questions through phone and chat.

At Apple, I diagnosed software and hardware problems using Apple diagnostic tools and remote assistance technologies, escalating critical incidents and guiding customers through clear step-by-step solutions.

I've also coordinated non-emergency medical transportation, reviewed financial documents for deductions and credits, resolved discrepancies, and used scheduling, dispatch, CRM, and Microsoft tools to keep service accurate and responsive.

Experience

Work history, roles, and key accomplishments

TurboTax Seasonal Support Specialist

Omni Interactions

Jan 2024 - Apr 2025 (1 year 3 months)

Provided informed advice to clients by maintaining up-to-date knowledge of industry regulations and best practices. Enhanced customer relationships through personalized service and resolved financial discrepancies through investigation and collaboration.

Customer Service Financial Product Familiarity Data Entry Problem Solving Communication Skills

Technical Support Specialist

Apple

Nov 2022 - Jan 2024 (1 year 2 months)

Diagnosed and resolved complex technical problems using Apple diagnostic tools and remote assistance technologies. Provided remote assistance and escalated critical incidents to appropriate departments for swift resolution.

Technical Support Troubleshooting Remote Assistance Customer Satisfaction Communication Skills

Customer Service Representative

Access2Care

Sep 2020 - Nov 2022 (2 years 2 months)

Coordinated non-emergency medical transportation by scheduling rides, verifying eligibility, and monitoring trip status. Utilized proprietary dispatch software and served as primary contact for members, providers, and vendors.

Scheduling Dispatch Software Outlook Microsoft Word Microsoft Teams Communication Skills Problem Solving

Customer Service Representative

Teleperformance

Feb 2017 - Sep 2020 (3 years 7 months)

Resolved customer inquiries across multiple communication channels while maintaining high service standards. Handled high call volumes and assisted customers with billing statements and account details.

Customer Service Call Center Billing Communication Skills Conflict Resolution