At BroadPath Healthcare Solutions, I provided remote technical support by phone, email, and chat, troubleshooting hardware, software, and connectivity issues. I also assisted with PC imaging and software installation, and tracked incoming IT equipment using Salesforce.
At Support.com, I delivered Tier II ISP support and documented troubleshooting solutions and support cases. Earlier, at Sitel, I provided technical and application support, assisted with software installations, and created end-user documentation.
