Michael Sementilli
@michaelsementilli
IT Support Specialist at Select Medical who supported enterprise help desks and healthcare gateway systems.
United StatesWhat I'm looking for
At Select Medical, I provided multi-channel technical support and remote troubleshooting across healthcare operations. I supported users through phone, chat, and email while tracking incidents in ServiceNow under SLA constraints.
I used Active Directory and local system troubleshooting to investigate application issues, broken profiles, and print spooler errors. I also assisted with secure communication platforms and the Kno2 healthcare gateway.
Earlier, I provided contract technical support through Computer Task Group, Inc. for desktop hardware, network connectivity, and corporate applications. My experience also includes secure network systems and operational safeguards during active duty in the United States Air Force.
Experience
Work history, roles, and key accomplishments
Enterprise Help Desk & Hybrid Support Specialist
Select Medical
Jan 2016 - Jan 2026 (10 years)
Provided multi-channel technical support and remote troubleshooting for healthcare operations over a 10-year tenure. Monitored data center health, navigated Active Directory and ServiceNow, and resolved complex system issues.
IT Technical Support Contractor
Computer Task Group, Inc.
Jan 2015 - Jan 2016 (1 year)
Executed technical contract support for major corporate clients, handling desktop hardware, network connectivity, and corporate application issues. Isolated and uninstalled software discrepancies across the Microsoft Office suite.
Active Duty
United States Air Force
May 2000 - May 2011 (11 years)
Executed critical technical functions and operational safeguards within highly structured, high-pressure command environments. Achieved the rank of Staff Sergeant while managing secure network systems and field operational setups.
Education
Degrees, certifications, and relevant coursework
HDI Certification
HDI Support Center Analyst, Support Center Analysis
Earned the HDI Support Center Analyst certification.
CompTIA
CompTIA Security+, Cybersecurity
Earned the CompTIA Security+ certification, validating foundational cybersecurity skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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