Open to opportunities

can hakalmaz

@canhakalmaz

Message

I retain and reactivate iGaming players through CRM, bonus operations, and high-volume customer communication.

Turkey

Message

What I'm looking for

I'm looking for an iGaming customer operations, retention, CRM, or bonus operations role where I can improve player engagement, resolve customer needs, support retention targets, and continue growing in KPI-driven teams.

At 1xBet, I manage player retention and reactivation through personalized communication, promotional offers, CRM activity, and direct bonus calculations. I also support customers with bonus, account, and lost-deposit inquiries while working toward service-quality and performance KPIs.

Previously, at Leonbet, I handled 5,000–6,000 customer interactions monthly across call center, sales, and retention operations, and trained 8+ new team members. My experience across Betturka and Betzen includes live chat support, complaint resolution, promotions, account requests, CRM management, upselling, and customer engagement in online betting and gaming.

Experience

Work history, roles, and key accomplishments

Current

Retention Specialist

Current

1xBet

Jan 2026 - Present (7 months)

Manage customer retention and reactivation through personalized communication and promotional offers. Calculate bonuses, handle account-related issues, and perform lost-deposit checks while meeting KPIs.

CRM Bonus Management Player Retention Customer Engagement KPIs