Looking for a job

Mostafa Hamdoun

@mostafahamdoun

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I grow client portfolios through retention, consultative selling, CRM operations, and performance reporting.

Turkey

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What I'm looking for

I’m looking to grow client portfolios and improve retention, sales, and CRM operations while partnering closely with sales, support, and leadership teams.

At Lavixo, I manage a multi-regional client portfolio across GCC, Asia, and Africa, recovering at-risk accounts and driving upsell and cross-sell growth through consultative outreach.

I’ve run CRM operations at Lavixo and Bitfinancial, maintaining tracking accuracy, managing lead allocation and recycling, and delivering pipeline reports that give leadership actionable performance visibility.

I bridge sales, support, and operations through Salesforce, HubSpot, Zendesk, data hygiene, SLA adherence, and retention-focused process improvements.

Experience

Work history, roles, and key accomplishments

Current

Retention Agent

Current

Lavixo

Aug 2026 - Present (1 month)

Manages a multi-regional client portfolio, recovering at-risk accounts and driving upsell/cross-sell growth through consultative outreach. Owns end-to-end account management, tracking retention and sales KPIs and reporting churn trends to leadership.

Consultative Selling Upselling Cross Selling Account Management Retention KPI Tracking Reporting

CRM Manager

Lavixo

Apr 2026 - Aug 2026 (4 months)

Ran daily CRM operations with 100% tracking accuracy, streamlining sales and support workflows. Controlled lead traffic, allocation, and recycling between sales and support to maximize conversions, and standardized onboarding and retention processes cross-functionally.

CRM Salesforce HubSpot Zendesk Lead Management Process Optimization Data Accuracy

CRM Manager

Bitfinancial

Aug 2025 - Mar 2026 (7 months)

Delivered daily pipeline and lead-generation reports, providing leadership with actionable performance visibility. Managed dynamic lead distribution, shortening sales cycles and improving rep follow-up times, and secured sensitive client financial data across CRM and back-office systems.

CRM Pipeline Management Lead Generation Reporting Data Security Sales Cycle Optimization

Physical Therapy Intern

Atlas University Hospital

Jun 2025 - Jul 2025 (1 month)

Managed patient scheduling and clinic coordination while applying strict compliance and safety protocols.

Patient Scheduling Clinic Coordination Compliance Safety Procedures

Back Office / Customer Support Specialist

Letonix

Sep 2024 - Jul 2025 (10 months)

Resolved escalated customer inquiries via Zendesk, sustaining strong CSAT and SLA performance. Served as liaison between sales, technical, and management teams and overhauled record-keeping to cut processing times.

Zendesk Customer Support SLA Adherence CSAT Escalation Handling Process Improvement