Büşra Ceren User
@bracerenuser
I improve customer retention and omnichannel service operations through customer excellence initiatives.
TurkeyWhat I'm looking for
At KomsuBostan, I lead monthly customer excellence reviews that support leadership’s tactical strategy and strengthen cross-departmental alignment. I introduced an omnichannel customer excellence process that improved average response-time efficiency by 30%.
I previously coordinated customer excellence projects that increased year-over-year customer retention by 15%. I also built partnerships with companies, universities, and international NGOs to provide additional benefits for local producers and customers on the platform.
Experience
Work history, roles, and key accomplishments
Customer Excellence Specialist
KomsuBostan
May 2022 - Present (4 years 3 months)
Managed monthly customer excellence review sessions to support leadership's tactical-level strategy formation, resulting in cross-departmental alignment. Introduced an omni-channel customer excellence development process to bridge communication gaps, leading to 30% more efficiency in average response times.
Education
Degrees, certifications, and relevant coursework
Anadolu University
Bachelor of Arts, Visual Communication Design
2022 -
Pursuing a Bachelor of Arts in Visual Communication Design at Anadolu University.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Job categories
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