Open to opportunities

Berke Mazmanoğlu

@berkemazmanolu

Message

iGaming specialist and customer support professional delivering compliant, engaging live experiences.

Serbia

Message

What I'm looking for

I’m looking for a role in iGaming where I can deliver high-engagement, guideline-compliant live experiences, support users via CRM, and mentor others. I value real-time player service, clear communication, and operational reliability.

I’m an iGaming specialist and Turkish-speaking game presenter who runs live sessions with “maximum engagement” while staying “in strict adherence to the platform guidelines.” I handle “customer support” using CRM tools and ensure users get effective assistance.

I train and mentor others—covering “table manners,” proper camera presentation, real-time techniques for dealing with players, and communication skills. I also bring operational leadership experience from managing day-to-day store activities, including “inventory management,” scheduling, staff supervision, cash handling, and customer relations.

Experience

Work history, roles, and key accomplishments

Current

Turkish Speaking Game Presenter

Current

Arrise

Nov 2025 - Present (8 months)

Hosted live sessions with high engagement while adhering to platform guidelines. Trained new host personnel on camera presentation, table manners, and real-time techniques for dealing with players.

Hosting Sessions Player Interaction In Real Time Table Manners Game Rules Compliance

Customer Support

Parimatch

Aug 2025 - Feb 2026 (6 months)

Handled user queries through CRM tools to provide effective assistance. Trained new support specialists on technical platforms and communication skills.

Customer Support CRM Tools Communication Skills

Game Presenter

Everymatrix

Nov 2024 - Sep 2025 (10 months)

Presented casino live games according to global industry norms to provide a good user experience. Provided feedback to peers on presentation skills and gameplay techniques and remained focused during live sessions.

Live Game Presentation Presentation Skills Live Session Focus

Shift Manager

Hayal Market

Jul 2024 - Nov 2024 (4 months)

Managed day-to-day operations including inventory management, scheduling, and supervision of staff. Trained sales employees on cash and inventory management, handled customer and operational issues, and supported smooth store operations.

Inventory Management Scheduling Staff Supervision Sales Training Cash Handling Customer Relations