At a confidential company, I resolve customer issues through LiveChat and create tickets for deposit and withdrawal problems. I handle both VIP and regular customer cases, including loyalty and bonus inquiries.
I coordinate KYC procedures by collecting and verifying documents before routing them to the appropriate teams. I also work with Fraud, Payments, CRM, and Compliance to support regulatory adherence and a smooth customer experience.
I’ve developed and optimized internal support procedures, workflows, and knowledge base documentation. I also conduct quality assurance reviews and analyze customer feedback and support trends to identify operational improvements.
