Open to opportunities

Candid Chukwuma

@candidchukwuma

Message

I resolve high-volume customer inquiries and build positive customer relationships.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or customer success role where I can resolve inquiries, build strong customer relationships, maintain accurate records, and contribute to satisfaction, engagement, and retention in a remote or collaborative team.

I've supported high-volume customer interactions at Shanghai M&G, resolving service requests, documenting conversations in ERP systems, and collaborating with internal teams to maintain a consistent customer experience.

At University of Calabar Teaching Hospital, I served as a first point of contact for patients, handling inquiries with empathy, maintaining confidential records, and helping improve service flow through queue management.

Through freelance executive and administrative support, I've managed remote client communication, maintained client databases and reports, and delivered timely, personalised support across phone and email.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Shanghai M&G

Sep 2025 - Jul 2026 (10 months)

Responded to high-volume customer inquiries and service requests, providing timely and professional support. Documented customer interactions and maintained accurate records in ERP systems.