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Deborah Ojie

@deborahojie

Customer Support Representative in remote client services, resolving 80+ daily inquiries with a 95%+ First Contact Resolution rate.

Nigeria

Message

In my remote Digital Services & Support role, I handled 80+ customer inquiries daily through calls, email, and live chat. I maintained a 95%+ First Contact Resolution rate while assisting with account troubleshooting and documenting resolutions in a CRM system.

At Harbin Client Services, I provided inbound and outbound client support and managed scheduling and appointment bookings. In my remote Client Services role, I handled service requests and account questions, guided users through procedures, and escalated complex issues to specialized teams.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Client Services

Oct 2025 - Jul 2026 (9 months)

Managed 50+ daily client inquiries covering service requests, account status, and general information. Provided rapid live chat and email support in a fast-paced environment.

Live Chat Email Support Issue escalation Follow up Customer Retention

Customer Support Representative

Digital Services & Support

Jan 2025 - May 2026 (1 year 4 months)

Handled 80+ customer inquiries daily through inbound calls, email, and live chat platforms. Assisted clients with account troubleshooting, inquiry resolution, and service management.

CRM Data Entry Live Chat Email Support Inbound Calls Issue escalation First Contact Resolutions

Customer Service Representative

Harbin Client Services

Jan 2024 - Jan 2025 (1 year)

Conducted inbound and outbound calls to clients, providing timely assistance and information. Managed scheduling and appointment booking directly into the internal management platform.

Inbound Calls Outbound Calls Scheduling CRM Data Entry Communication Skills