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Boitumelo Mubita

@boitumelomubita

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I manage customer orders, inventory, supply chain coordination, and technical support across fast-paced operations.

South Africa

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What I'm looking for

I'm looking for a customer service, operations or supply chain support role where I can manage orders, strengthen client relationships, resolve operational issues and work across teams to deliver accurate, timely customer-focused solutions.

I've supported customer operations at Alcon Laboratories, managing consignment inventory, stock control, shipments, returns and sales activity to maintain product availability.

I managed end-to-end customer orders at Alcon, from placement through warehouse dispatch and delivery. I resolved enquiries, complaints, invoice discrepancies and back orders while supporting healthcare clients including Netcare, Life and Mediclinic.

At Sage Accounting, I implemented, configured and supported accounting systems, delivered client training, and resolved technical issues involving budgeting, payroll, batch processing and fixed assets.

I bring experience coordinating across Sales, Finance, Quality Assurance, Logistics, Warehousing and Supply Chain teams. I also have administrative, executive support, event coordination and finance administration experience.

Experience

Work history, roles, and key accomplishments

Senior Customer Service & Operations Consultant

Alcon Laboratories

Jul 2023 - Apr 2024 (9 months)

Managed consignment inventory, tracked shipments and returns, and analyzed operational data to improve supply chain efficiency. Collaborated with Sales, Logistics, and Finance teams to resolve operational issues.

Inventory Control Supply Chain Coordination Data Analysis SAP Stakeholder Management

Customer Service & Order Management Specialist

Alcon Laboratories

Aug 2018 - Jun 2023 (4 years 10 months)

Managed end-to-end order processing and served as key contact for customer enquiries and complaints. Built relationships with major healthcare clients and resolved invoice discrepancies and back orders.

Order Management Customer Service SAP Invoicing Discrepancies

Technical Support Consultant – Accounting Software

Sage Accounting

Jan 2016 - Mar 2018 (2 years 2 months)

Provided technical assistance and support for Sage accounting software, diagnosing and resolving software issues. Delivered guidance and training on budgeting, payroll, and fixed asset management.

Technical Support Troubleshooting Customer Training Problem Solving

Client Implementation & Registration Consultant

Sage Accounting

Nov 2012 - Dec 2015 (3 years 1 month)

Supported implementation and configuration of Sage accounting systems, coordinating schedules and deliverables. Conducted client discovery sessions and delivered tailored training for system adoption.

Software Implementation Project Coordination Stakeholder Management

Marketing, Events & Executive Support Coordinator

C-Squared Group

May 2011 - Oct 2012 (1 year 5 months)

Coordinated corporate events, exhibitions, and promotional activities, managing logistics and guest communications. Provided administrative and executive support to the General Manager.

Event Coordination Administrative Support Supplier Management Logistics

Office Administrator & Finance Department Assistant

Kenterton Consulting

Mar 2008 - Dec 2009 (1 year 9 months)

Managed front-office operations and provided administrative support to the Head of Finance. Prepared invoices, coordinated timesheets, and supported payment administration.

Office Administration Invoice Management Data Entry Microsoft Office Time Management